Policies and General Info

Check In:

So we may accommodate your individual scheduling needs, we recommend that you book your spa appointments in advance. Please arrive 20 minutes prior to your first spa service to allow ample time to check-in, change and enjoy the spa facilities. Late arrivals may result in a modification of services in order to honor the next guest’s scheduled appointment. Lockers are provided for your personal belongings. Treatments require the removal of rings, watches, etc. We ask that you please leave these items at home. If you are a guest, we ask that you utilize the in-room safes. Cinzia Spa is not responsible for the loss of these items. For nail services we ask that you arrive a few minutes prior to your appointment time. You will be escorted to The Meditation Lounge so you may sit and relax for a few minutes prior to your service.

Cancellation Policy:

We respect your time and appreciate your choice to spend it with Cinzia Spa. Booking a reservation is your acceptance of our cancellation policy. At the time of booking, you will be asked to secure your reservation with a credit card. In the event that you need to cancel or reschedule your appointment, we ask that you give us advance notice. You will be charged 50% of the service plus full gratuity for a same day cancellation. No call, no show will result in full charge for your services plus gratuity. Groups or four or more appointments must give 48 hours notice of cancellation or will result in 50% of services plus gratuity or 100% charge for no call, no show. This is regardless of the cancellation reason and we appreciate your understanding. ​​

No Outside Food & Beverage:

Please be reminded that outside Food & Beverage is not allowed in the Spa. If you would like to arrange for food & beverage to be available for your group, please contact us prior to your arrival.

Please be Courteous:

To preserve the Spa's tranquil environment, we respectfully request that you silence all phones before entering. The Meditation Lounge is a quiet environment and we ask you to please be courteous to other spa guests. Our Outdoor areas are suitable for conversing in groups.

​Provider Preference:

If you have a preference for male or female provider, please let us know when booking your appointment. If no request is made, you will be placed with the next avalible provider.

Gift Certificates:

Give the gift of a Cinzia Spa experience! Gift certificates are available for any amount and can be used towards treatments and products in our spa boutique.

Service Charge:

For your convenience, a 20% gratuity is added to the price of all treatments provided.

Smoking Policy:

Cinzia Spa and Beach Fit Fitness Center are non-smoking facilities.

Fitness Center:

Children under 16 years old are not permitted to use the Fitness Center. Children 16 to18 years old may use the Fitness Center as long as they are accompanied by an adult member or resort guest. Sneakers & shirts must be worn. Boots, flip flops, open toe shoes are NOT permitted.

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